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Terms of Service

Last updated July 29, 2026

These Terms of Service ('Terms') govern your access to and use of IntroMap and its related websites, applications, and services (the 'Services'), provided by IT Designer Pty Ltd ('we', 'us', or 'our'). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who may use the Services

You must be at least 18 years old and able to form a binding contract. Access may be limited to approved (allowlisted) email addresses while the Services are in a limited-release phase. If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

2. Your account

You are responsible for the information you provide, for keeping your login credentials secure, and for all activity under your account. We recommend enabling two-factor authentication. Notify us promptly of any unauthorised use. You must provide accurate information and keep it up to date.

3. Acceptable use

You agree not to:

  • use the Services for any unlawful purpose or in violation of any applicable law or regulation;
  • upload, store, or process personal information about other people without a lawful basis to do so (see section 5);
  • attempt to gain unauthorised access to the Services, other accounts, or our systems, or probe, scan, or test their vulnerability except as expressly permitted;
  • interfere with or disrupt the Services, including by sending spam, overloading, or circumventing rate limits, quotas, or security measures;
  • reverse engineer, decompile, scrape, or copy the Services except to the extent this restriction is prohibited by law;
  • upload malicious code or content that is unlawful, infringing, defamatory, or harmful; or
  • resell, sublicense, or provide the Services to third parties except as expressly permitted.

4. Your content

You retain ownership of the data and content you add to the Services ('Your Content'), such as your contacts, notes, and activity. You grant us a limited licence to host, store, process, and transmit Your Content solely to provide and improve the Services and as described in our Privacy Policy. You are responsible for Your Content and for having the rights necessary to provide it to us.

5. Personal information about others

IntroMap is a personal relationship tool, so Your Content will often include personal information about other people (your contacts). You are responsible for handling that information lawfully, including having a valid basis to collect and store it and honouring any request from those individuals to access or delete their information. We process this information on your behalf as described in the Privacy Policy.

6. Plans, billing, and cancellation

The Services may be offered on free and paid plans. Paid plans, where available, are billed in advance through our payment processor (Stripe) on a recurring basis until cancelled. Fees are exclusive of taxes unless stated otherwise. You can cancel at any time; cancellation takes effect at the end of the current billing period, and access continues until then. Except where required by law, fees already paid are non-refundable. We may change pricing on reasonable notice.

7. Third-party services

The Services rely on third-party providers (for example, hosting and database, payment processing, email delivery, bot protection, and AI features). Your use of those features may be subject to the third parties' own terms, and we are not responsible for third-party services. Some features use artificial intelligence provided by third parties; see the Privacy Policy for details.

8. Intellectual property

We and our licensors own all rights in the Services, including the software, design, and trademarks. These Terms do not grant you any right in our intellectual property except the limited right to use the Services in accordance with these Terms. We own Your Content only to the extent of the licence you grant in section 4.

9. Feedback

If you send us suggestions or feedback, you grant us a perpetual, royalty-free licence to use it without restriction or obligation to you.

10. Disclaimers

The Services are provided 'as is' and 'as available', without warranties of any kind, whether express, implied, or statutory, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any data will not be lost. Nothing in these Terms excludes rights or guarantees that cannot lawfully be excluded, including under the Australian Consumer Law; where those apply, our liability is limited to the maximum extent permitted.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability arising out of or relating to the Services will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the liability, or AUD 100.

12. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, and expenses arising out of Your Content, your use of the Services, or your breach of these Terms or of any law or third-party right.

13. Suspension and termination

You may stop using the Services and delete your account at any time from Settings. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Services or other users. On termination, your right to use the Services ends; you can export your data beforehand, and we handle remaining data as described in the Privacy Policy.

14. Changes to the Services and these Terms

We may modify or discontinue features of the Services, and we may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by updating the date above or by notice in the app). Your continued use after changes take effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia, without regard to conflict-of-laws rules.

16. Contact

Questions about these Terms? Reach us through our Contact page.